Policies and Procedures We are committed to providing quality service and support to all clients

Company Policies and Procedures

Upon engaging our professional resume writing services, you, the Client, agree to accept our Terms and Conditions. We reserve the right to change these Terms and Conditions at any time and without notice, and your continued use of our services following any change shall be deemed your acceptance of such change. It is your responsibility to check the Terms and Conditions of Use regularly for changes. Furthermore, your access to and use of 1300 Resume and other websites owned by our company are subject exclusively and strictly to our Terms and Conditions. By using this website, you agree to abide by the Terms and Conditions.

Your 1300 Resume consultant will be contracted to your project with specific experience preparing career marketing documents in your chosen industry, offering recruitment knowledge and copywriting experience to ensure that your résumé gets you the attention you desire. 1300 Resume consultants use their advanced knowledge of what employers and recruitment agencies are looking for on your résumé to prepare documents for you that will highlight your individual skills, experience and achievements. It is vitally important that your résumé matches the needs of both employers and recruitment agencies - your résumé must make them want to interview you. Our professional résumé writers create polished, corporate and graphically designed résumé layouts, which are clear, uncluttered and professional which allows a recruitment consultant or employer to quickly find the information on your résumé that they need. If they cannot find what they want, your résumé may not be considered further. We successfully achieve a balance of professionalism, individuality, creativity and marketing flair.

You are consulted at every stage which ensures that you are satisfied with your documents and the customer service that you receive from 1300 Resume. Your satisfaction is very important to us, we want you to tell your friends, colleagues and family of how pleased you were with the résumé services that you received whilst partnering with 1300 Resume. Your résumé and other documents will be emailed to you so that you can review and make changes required. Your documents will then be updated with the changes that you require and then sent back to you again. 1300 Resume is committed to setting and maintaining the highest levels of customer service. We want you to be positively delighted with your résumé. Please take a look at our success stories to see what our customers have achieved and experienced using 1300 Resume.

We may select not to accept your order for any reason. We reserve the right to withdraw any goods/services at any time. All prices are subject to change at any time prior to an order being placed and are subject to change without notice. We will not be liable to you or anyone else for refusing to accept your order, withdrawing any goods/services, or changing any prices. We retain the right to revoke your right to continued use of our services at our discretion.

In no event shall 1300 Resume be liable for any direct, indirect, incidental, consequential damages, or any damages whatsoever, including, without limitation, damages for loss of use, data, lost opportunities, arising out of or in any way connected with the use or performance of our services. Under no circumstances will 1300 Resume be held liable for any delay or failure in performance resulting directly or indirectly from acts of nature, forces, or causes beyond its reasonable control, including without limitation, incorrect email addresses, internet failures, computer equipment failures, other equipment failures, or non-performance of third parties.

Our Terms and Conditions and subsequent agreements are governed by and interpreted in accordance with the law of the State of Victoria, Australia without giving effect to any principles of conflicts of laws. You, the Client agree to the jurisdiction of the courts of Victoria to determine any dispute arising out of this Agreement.

Privacy Policy

1300 Resume is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us; that is all. 1300 Resume uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from 1300 Resume only last while you are browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Security Policy

When purchasing a résumé package from 1300 Resume Pty Ltd your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact our customer support centre at [email protected]

Refund Policy

Please choose carefully as we do not provide refunds if you simply change your mind or make a wrong decision. Once your order has been received, we commence work and no refunds or cancellations will be accepted. If you require clarification regarding résumé package inclusions, pricing information or the most suitable product to suit your needs, simply call on 1300 737 863 or email us on [email protected] prior to making payment. If you have any issues with quality or satisfaction, we welcome an email at [email protected] to gain an insight into your thoughts and experiences. The documents we prepare for you such as cover letters, résumés and key selection criteria are based on a combination of information received by you and our understanding of your needs and requirements. Hence, the information gathering stage and your availability to respond to questions throughout all projects within time frames is crucial. Credits can be issued if for example you order a gold package that includes 2 applications and you only have 1 job advertisement of interest upon ordering, your résumé writer will make a note on our computer system that are still in 'credit' to have a second application prepared at a later stage, when a position of interest becomes available. There is no expiry date, therefore you can use anytime in the future. However credits cannot be refunded and form part of an already discounted package.


Why Choose Us?

  • 25 Years' Experience
  • All Industries & Sectors
  • Accredited Writers & Career Coaches
  • Express Service Available
  • Individually Worded & Designed
  • Recruitment Agency Approved
  • Public Service Specialists
  • Virtual Australia Wide Service
  • Expert LinkedIn Profiles
  • Free e-Books with all Packages

1300 Resume are trusted by over 10,000 Australians since 1995. We are proud to be Australia's top-rated resume service.

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